Who can use it, and why some users see nothing
Two things are needed
| Requirement | Why |
|---|---|
| The Service Agent User role | It is the role that grants the mobile interface |
| A linked engineer on the user account | The app shows your visits, and it finds them through the engineer record the user is linked to |
The link is on the user's record in Admin → Users, as Linked Engineer.
Important
An account with no linked engineer sees an empty job list. Nothing is
broken and no error is shown — the app has correctly found the zero visits
assigned to nobody. This is the usual reason an administrator opening /mobile
concludes it is not working.
How engineers get there
A mobile device is routed to the mobile interface automatically. An engineer signing in on a phone does not need to know the address.
Testing it as an administrator
You cannot see a useful mobile view from your own account. To look at what an engineer sees:
- Go to Admin → Users and open an engineer who has jobs — one with a Linked Engineer and assigned work.
- Use Log in as User from the context dropdown on that page.
- Switch your browser to a mobile viewport, or use a phone.
- Go to /mobile.
- Log out when you are finished. Logging out is how you leave the engineer's session — there is no "return to your own account" link.